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October 2008

RHB Banking Group embarks on Document Imaging and Workflow System

Fuji Xerox’s solution to meet business growth process efficiency for RHB Banking Group with Document Imaging and Enterprise Content management

Kuala Lumpur, 29 October 2008: RHB Banking Group, one of Malaysia’s largest integrated financial establishments has today announced its partnership with Fuji Xerox Malaysia on a mega project to reengineer its back office processes for its regional trade services centres.

From left: Peter Goh, Managing Director of EMC, Masahiko Saito, President of Fuji Xerox Asia Pacific Private Limited, Michael Barrett, Group Managing Director of RHB Banking Group, and Michael Lim, Group Chief Operating Officer of RHB Banking Group, at the signing ceremony.

Previously, RHB relied on its 7 regional trade services centres for all local and international transactions and document processing. With the completion of this project, these regional centres will be consolidated into one centralized trade processing centre located in Bangi that can review, approve, share and re-use all documents across RHB Bank branches nationwide.

The centralized centre will seek to completely eliminate physical transfers of processed documents from one location to another as they will be scanned, classified, indexed and sent over to the new centre through the bank’s network from the original source instead. Furthermore, Fuji Xerox’s document management solutions are also expected to reduce paper usage resulting in a gradual shift towards a paperless financial trade environment.

“The Bank believes in investing in technologies as part and parcel of a new financial trade experience and the future banking process improvement. This falls in line with the Group’s aspirations to remain abreast with the current developments in technology,” said Michael J Barrett, Group Managing Director of the RHB Banking Group.

The centralized trade processing setup will be more efficient as turnaround time will be greatly improved with a higher accuracy rate of performance tracking. RHB believes that with this new workflow, productivity may increase by approximately 50% per staff on a daily account. The centralization of trade processes will also see improvements in risk management and control as there is a dedicated unit to monitor and oversee risk mitigation initiatives.

“Fuji Xerox is proud to be given this opportunity to work with RHB in automating and reengineering their trade services processing workflow. We believe that we were able to demonstrate the breadth of our capabilities in architecture design, technical and solution development to the banking industry. Rest assured, we will continue to give our best in delivering cutting edge document and content management solutions that enable operational efficiencies and contribute to business growth for our partners, ” said Masahiko Saito, President of Fuji Xerox Malaysia.

Issued by Group Corporate Communications Division, RHB Capital Berhad for RHB Islamic Bank Berhad. For further information, please contact Eza Dzul Karnain at 012-3420060 or Sandra Foo at 012-3188412

About Fuji Xerox Asia Pacific Pte Ltd ( Malaysia Operations )

Fuji Xerox Asia Pacific Pte Ltd was incorporated in Malaysia in 1991 as part of the Fuji Xerox Asia Pacific regional group based in Singapore. It has had a strong presence in Malaysia since 1966, previously known as Rank Xerox. Headquartered in Petaling Jaya, Fuji Xerox Malaysia also has branch offices in Penang, Ipoh, Malacca, Johor Bahru, Kuching & Kota Kinabalu.

From its inception in 1962, Fuji Xerox has identified the "world of documents" as its domain. Since then, the efforts undertaken by the company to excel in the area of harnessing the power of documents has gained much recognition and this has led to a strong top-of-the-mind brand recollection in the region and in Malaysia.

The company's remarkable growth can be attributed to its customer focus and service capability. Fuji Xerox does not only sell products. It strives to help customers better utilise their knowledge as this is in line with its strategic mission statement to be the leader in the global document market, providing document solutions (hardware, software and services) that enhance business productivity and knowledge sharing.

The company’s research centres in Japan, US, Europe and Canada have produced world-class products and services that have put us at the forefront in almost every product segment served. Recognizing that documents are a fundamental building block of human understanding, Fuji Xerox not only explores how knowledge within documents can be utilized effectively, but defines new roles for documents in the digital universe.

For more details, please contact Fuji Xerox Asia Pacific Pte Ltd at 03- 7882 2888 or log on to

For additional information and assistance, please contact:
RHB Banking Group
Eza Dzul Karnain
TEL: +603 9280 2252

RHB Banking Group
Sandra Foo
TEL: +603 9280 2775

Scarlett Ang
TEL: +603 7882 2888

Nicholas Chow
TEL: +603 7494 0292

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